Anti-Spam Policy

Anti-Spam Policy

Spam is any email you send to someone who hasn’t given you their direct permission to contact them on the topic of the email.

When you send an email to someone you don’t know, that’s an “unsolicited” email. Sending one unsolicited message to someone is obviously not spam. But when you send an unsolicited email to an entire list of people you don’t know, that’s spam.

Genix Mail can only be used for permission-based email marketing. We immediately close spammer accounts as we catch them. Please read and agree to our Anti-Spam Policy to continue.

What content MUST I include in my email?

Every email you send using Genix Mail must include a single-click unsubscribe link that instantly removes the subscriber from your list. Once they unsubscribe, you can never email them again.

What kind of email addresses you can send with Genix Mail?

To send email to anyone, you need to have their permission. This could be done through:

  • An email newsletter subscribe form on your web site.
  • An opt-in checkbox on a form. This checkbox must not be checked by default, the person completing the form must willingly select the checkbox to indicate they want to hear from you.
  • If someone completes an offline form like a survey or enters a competition, you can only contact them if it was explained to them that they would be contacted by email AND they ticked a box indicating they would like to be contacted.
  • Customers who have purchased from you within the last 1 years.

Multiple account abuse

Creating multiple accounts with overlapping uses (similar email content, same links or same FROM email) or in order to evade the permanent suspension of a separate account is strictly forbidden.

Account Suspension

We reserve the right to suspend your account immediately and start investigating your activity if your campaigns have high percentage of spam complaints (more than 0.2%), bounces (more than 5%), unsubscribes (more than 1%) or very small open rate (less than 3%). If it turns out that you were sending emails without permission – we will terminate your account. We can ask you to prove that you have permission from your recipients and we can close your account if you do not have such proof. Otherwise, we will activate your account and you will be able to use the service again.

Contact Us
If you have any questions about this Anti-Spam Policy, please contact us at support@genixmail.com.